Privacy Policy
This document is Lobethal Road Wines Privacy Policy which has been developed to ensure this website complies with the Privacy Act 1988. The Policy is effective from 21 June 2021.
This Privacy Policy applies to all personal information collected by Lobethal Road Wines and any of its related businesses or trading names.
The National Privacy Principles form part of this Privacy Policy and are available on the Privacy Commissioner’s website at www.privacy.gov.au
If you have any queries regarding this Privacy Policy or your personal information please contact Lobethal Road Wines by email: info@lobethalroad.com or telephone on (08) 8389 4595.
Information we collect:
To place an order with Lobethal Road Wines, we need to know your name, email address, phone number, mailing and delivery address and your credit card details. This enables us to process your order.
Any information you provide us regarding a gift recipient is used solely to complete the gift you want sent to that person.
If you have agreed to receive information as a Member or Mailing List Subscriber (by email or post) we only require your name, phone number, and email address or postal address. Lobethal Road Wines may use the information we collect to occasionally notify you about new products, special offers and events we believe will be of particular interest to you.
Direct marketing:
If you have agreed to receive information as a Member or Mailing List subscriber (by email, short messaging service or post) we only require your name, mobile telephone number, email address or postal address. Lobethal Road Wines may use the information we collect to occasionally notify you about new products, special offers and events we believe will be of particular interest to you.
Your details remain yours and may only be shared with our agents for the purposes of communicating wine offers only. They will NOT be sold or rented to any other companies. Lobethal Road Wines will not disclose your name, mobile telephone number or address to third parties.
Security of personal information:
Your personal information is important to us. We design our systems with your security and privacy in mind.
Any personal information we hold is generally stored electronically in computers or cloud systems operated by us or by our service providers. We implement a range of information security measures and encryption protocols when we handle your personal information to protect it from unauthorised access, loss, misuse or wrongful alteration. We use security measures such as physical and technical security access controls or other safeguards, information security technologies, policies, procedures and training programs to ensure the security of your personal information.
We protect your payment card details with encryption and hashing methods. Do not include your full card details when you communicate with us via email, SMS or chat messages. If we have to make a reference to your payment card number, we will only refer to the last four digits in any form of written communications.
Lobethal Road Wines makes no warranty in respect to the effectiveness of the security methods provided both directly within this website and between this website and your own systems. Lobethal Road Wines will not be held responsible for any events arising from unauthorised access to the information you provide, utilise or access on our website.
Automatic information:
We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies," and we obtain certain types of information when your web browser accesses Lobethal Road Wines. A number of companies offer utilities designed to help you visit web sites anonymously. Although we will not be able to provide you with a personalised experience at Lobethal Road Wines if we cannot recognise you, we want you to be aware that these tools exist.
Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) clickstream to, through, and from our website, including date and time; cookie number; and products you viewed or searched for.
What about cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser and to provide features such as Automatic Login and permanent Shopping Carts for storage of items in your Shopping Cart between visits. If you would like to know more, the "Help" section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies do allow you to take full advantage of some of Lobethal Road Wines best features, and we recommend that you leave them turned on.
Agents:
Lobethal Road Wines employ other companies and individuals to perform functions on our behalf. Examples may include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing Credit Card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Conditions of use, notices, and revisions;
If you choose to visit Lobethal Road Wines, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law. If you have any concern about privacy at Lobethal Road Wines, please send us a thorough description and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.
Protection of Lobethal Road Wines and others:
We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Lobethal Road Wines, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Accuracy of information:
When you make changes to your personal information we would be pleased to receive your new details. If you change your name, postal address, email, telephone or mobile phone number please let us know by sending your new details to info@lobethalroadwines.com or by mail to PO Box 367, Mount Torrens, SA, 5244.
Removal of personal information:
Direct marketing by Lobethal Road Wines can be cancelled at any time by writing to Lobethal Road Wines by mail to PO Box 367, Mount Torrens, SA, 5244 or by email to info@lobethalroad.com
